Refund policy

Return & Refund Policy

We care about your satisfaction and want you to feel confident shopping with us. Please read our return and refund policy below:

Damaged Items
If your item arrives damaged, please follow these steps:

Take clear photos of the damage within 48 hours of receiving your order.

Email us at herbthyme87@gmail.com your order number and photos.

Once reviewed and approved, you may choose one of the following options:

A replacement sent at no additional cost, OR

A refund (excluding shipping charges)

 

> Note: Claims submitted after 48 hours of delivery may not be eligible for a refund or replacement.

Returns
Due to the nature of our products, we do not accept returns on opened or used items. However, if there is an issue with your order, please reach out we're happy to help.

Non-returnable Items

Opened or used skincare products

Gift cards

Sale or clearance items

Refunds

If your refund request is approved, it will be processed to your original payment method within 5-7 business days.
Shipping costs are non-refundable.

Need Help?
Please contact us at herbthyme87@gmail.com with any questions. We’re here to assist and want to make sure you have a great experience.